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Refund Policy

Version 1.0 · Effective 20 October 2026 · Last updated 20 October 2026

On this page

In short

  • Contact access costs Rs. 300 for one proposal. Please read this page before you pay.
  • You get a refund or a replacement if you paid twice, if we could not give you the details because of our mistake, or if the proposal was no longer available before we shared them.
  • Once the contact details have been shared, the fee is not refunded. The other person not replying is not a reason for a refund.
  • We check every payment ourselves. A screenshot alone is not proof of payment.

Mukhtasar mein: ek proposal ke contact access ka Rs. 300 hai. Agar aap ne do baar paise diye, ya hamari ghalti se details nahi de sake, ya details dene se pehle proposal available nahi raha, to refund ya badal milta hai. Jab number de diye jayein to fee wapis nahi hoti. Doosri taraf se jawab na aana refund ki wajah nahi. Agar English aur Roman Urdu mein farq ho to English matn hi maana jayega.

1. The fee

Contact access costs Rs. 300 for one proposal. It pays for our service of giving you that proposal's contact details, after we check your payment, check that the proposal is still active, and check that the applicant's agreement to share their details is on record.

The fee does not buy a reply, a meeting, compatibility, an engagement, a Nikah or a marriage. We cannot promise that the other person or family will answer or want to go ahead.

2. At a glance

What happened
What we do
You paid twice for the same request
We refund the extra payment after we check our records.
We could not give you the contact details because of a mistake on our side
We refund the fee, or where we can, offer a replacement for the same proposal.
The proposal was withdrawn, closed or became unavailable before we shared the details
We refund the fee, or where we can, offer a replacement.
We could not verify your payment
We do not share the details yet. We work with you to find the payment. See section 5.
We have already sent you the contact details
No refund.
The other person does not reply, says no, or does not want to go ahead
No refund.
You changed your mind, or you feel the proposal is not suitable
No refund.
Nothing came of it: no meeting, engagement or marriage
No refund.

3. When you can get a refund or a replacement

  1. A mistake on our side. You paid for a valid request, but we cannot give you the contact details because of an error in our service. We refund the fee or, if it is suitable and available, offer a replacement contact access for the same proposal.
  2. A duplicate payment. You paid more than once for the same request. We refund the extra payment once we have checked our records.
  3. The proposal became unavailable. Before we shared the details, we found that the proposal was withdrawn, closed or invalid. We refund the fee or, where we can, offer a replacement.

4. When there is no refund

Contact access is complete when we have sent you the contact details. After that, the fee is not refunded, whatever happens next. This includes cases where the other person or family does not reply, refuses, or does not want to proceed, where you change your mind, where you decide the proposal is not suitable, and where no meeting or marriage follows.

5. How we check payments

A screenshot or receipt image is not proof that money has arrived. We check the payment ourselves through the wallet or bank before we share anything. We also check that the proposal is still active before we share. If we cannot verify the payment, or the proposal is no longer active, we do not share the details while we sort it out.

Please pay only to the account details we send you from our official WhatsApp number, +92 311 0654726. Never send passwords, PINs or one-time codes.

6. Fake or changed payment proof

We do not refund on the basis of false, edited or misleading payment proof. If we reasonably suspect this, we may pause your request while we check, and we may refuse further service.

7. How to ask for a refund

Message us on WhatsApp from the number you used, at +92 311 0654726, or email rabtenikah@gmail.com. Please send:

  • the RN ID of the proposal;
  • the date and amount of your payment;
  • the payment method (for example Easypaisa, JazzCash or bank transfer) and the transaction number, if you have it;
  • a short note on what went wrong.

We may ask for a little more information to find the payment.

8. Our decision and timing

We look at each request against this policy and our records. A request is not an approval. We aim to reply within 3 working days and will tell you our decision and the next steps on WhatsApp. If we approve a refund, we send it back by the same method you paid with. How long it takes to arrive depends on the wallet or bank. We cannot promise an exact number of days.

9. Your rights under the law

This policy explains how refunds normally work at Rabt-e-Nikah. It does not take away any right you have under the laws of Pakistan. If something here conflicts with a legal requirement that cannot be waived, the law applies.

10. Changes to this policy

We may update this policy if our service, our prices or the way we take payments changes. The version and date at the top show which one applies. A change applies to payments made after it is published.

11. Contact

WhatsApp: +92 311 0654726
Email: rabtenikah@gmail.com
Website: https://rabtenikah.odoo.com

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