Privacy Policy

1. Who we are and what this covers

Rabt-e-Nikah ("we", "us") is a marriage introduction service for adults and families in Pakistan, at https://rabtenikah.odoo.com. This policy explains what information we collect, why, who can see it, how long we keep it and what choices you have. It applies when you browse, register a proposal, ask for contact access, message us or report a concern.

We follow the laws of Pakistan that apply to us, such as the Prevention of Electronic Crimes Act, 2016, and the basics of good data handling: collect only what we need, be open about it, keep it safe, and respect your choices.

2. What we collect

When you register a proposal

Full name, gender, age, height, city, marital status, whether you have children (if you are divorced or widowed), caste or biradari, sect or maslak, highest qualification, field of study, profession, monthly income range (optional), parents' status, father's occupation, number of brothers and sisters, house status, a short description of your family, what you are looking for, your contact number, your WhatsApp number, your email address (optional), and whether you registered for yourself or for another adult.

Our own records about your proposal

Your RN ID, its status and dates (submitted, approved, last confirmed, due date), internal notes, and your confirmations with the time and the version of our documents you agreed to.

If you ask for contact access

The RN ID you ask about, your name if you give it, your WhatsApp number, the amount and payment method, the payment reference you send us, and the date we share the details.

When you message us or report a concern

Your messages on WhatsApp or email, and the details you give about the concern.

On the website

Cookies (see section 7), a draft of your registration form saved in your browser, and simple anti-spam signals such as a hidden form field and how long a form took to fill. The companies that host the website and our systems may also process technical data such as your IP address.

We do not ask for photos, copies of ID cards, date of birth, your full street address or any passwords. Please do not send them.

3. What others can see, and what they cannot

After we approve your proposal, visitors to the website can see: your first name, age, height, city, caste and sect, marital status, whether there are children (where relevant), education and field of study, profession, income range (only if you chose to share it), parents' status, father's occupation, brothers and sisters, house status, your family description, and what you are looking for. Before you submit, the form shows you a preview of this.

Your full name, contact number, WhatsApp number and email address are never shown on the website. Please do not write contact details or an address in free-text fields.

Some of what you share, such as caste, sect and marital status, is personal. Share it only if you are comfortable with website visitors seeing it.

4. How we use your information

• to receive, review, correct, approve, publish, update, close or remove proposals;
• to give each proposal an RN ID and to keep it up to date;
• to answer your messages and send you updates about your proposal by WhatsApp or email;
• to run contact access: send payment instructions, check payments, and check that a proposal is still active before details are shared;
• to keep records of confirmations, payments, reports and complaints;
• to spot duplicate, misleading, abusive or fraudulent submissions, and to keep the service secure;
• to fix problems and improve the service;
• to meet legal requirements.

5. Sharing contact details through contact access

When someone asks for contact access to your proposal, we share your details only after we have checked their payment, checked that your proposal is still active, and checked that you agreed to this when you registered. If your agreement is not on record, we do not share.

What the person receives is your full proposal, including your full name, contact number, WhatsApp number and, if you gave one, your email address. Our Terms of Service require them to use the details only for respectful, genuine marriage communication, and not to share or misuse them.

Once details are with another person, we cannot take them back or control everything they do. If you tell us about misuse, we will look into it and take the steps we can, including refusing that person further service.

6. Who else handles your information

We use a few companies to run the service. They handle information only as needed for their part:

• Odoo hosts our website.
• Google provides the spreadsheets and cloud storage where we keep our records, the email service we use to send you emails, and the fonts used on our pages.
• WhatsApp (Meta) carries our messages with you.
• The mobile wallet or bank you use to pay for contact access sees your payment, and we see the payment record.

Some of these companies keep information on servers outside Pakistan. We do not sell your information. We share it with the authorities only where we reasonably need to, for example to look into fraud or misuse, to protect people, or to follow the law.

7. Cookies and browser storage

• The website runs on Odoo, which uses cookies to keep the site working and secure, and which may record which link brought you to the site.
• While you fill in the registration form, a draft is saved in your browser for up to 72 hours so you do not lose your work. It does not include your phone numbers, email or confirmations. It is deleted when you submit, or when you press "Clear form".
• After you submit, your RN ID is kept in your browser for the current visit so we can show it to you.
• We do not use advertising cookies or tracking pixels. You can control cookies in your browser settings, but switching off essential cookies may stop parts of the website from working.

8. How long we keep information

If you ask us to delete your information, we do it sooner where we can, except for records we need for accounts, a dispute or the law.

9. Your choices

You can ask us on WhatsApp, with your RN ID, to:

• correct or update your proposal;
• hide, close or remove your proposal from the website;
• stop us from showing it, or from sharing your contact details, in future (withdraw your consent);
• tell you what information we hold about you;
• delete your personal details.

We may ask you to confirm that it is you, for example through your registered phone number. We take proposals off the website as soon as we can, normally within 3 working days, and we aim to answer other requests within 7 days. Withdrawing consent applies from then on. It does not undo something already shared with another person. If we cannot do something you ask, we will tell you why.

10. How we protect your information

• The public website receives only the fields that are meant to be public. It has no access to your private details.
• Our records are kept in a private file that only Rabt-e-Nikah's administrator can open, and the account that holds it is protected with 2-step verification.
• We keep an activity log so we can find and fix mistakes.

No system is perfectly safe. Please protect your own phone and accounts, and never send anyone your passwords, PINs or one-time codes. If a problem with our systems is likely to harm you, we will tell you.

11. Adults only

Rabt-e-Nikah is for people aged 18 and over. We do not accept proposals for minors. If we learn that a proposal is for someone under 18, we remove it from the website.

12. Changes to this policy

We may update this policy. The version and date at the top show which one applies. If a change affects how your proposal is published or how your contact details are shared, we will ask you again before applying it to your proposal.

13. Contact

For questions, requests or concerns about your information, message us. Please include your RN ID, and do not send passwords, PINs or ID documents.

WhatsApp: +92 311 0654726
Email: rabtenikah@gmail.com
Website: https://rabtenikah.odoo.com